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Subject: Reference Services
Number of records: 35.
Pomerantz, Jeffrey (2005) A Conceptual Framework and Open Research Questions for
Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302..
Pomerantz, Jeffrey (2004) A Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002, in Lankes, R. David and Janes, Joseph and Smith, Linda C. and Finneran, Christina M., Eds. The Virtual Reference Experience: Integrating Theory into Practice, chapter 1, pages pp. 11-41. Neal-Schuman Publishers, Inc..
Ball, Rafael (2006) Bibliometric analysis as a new business area in libraries: Theory and practice. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006, pages pp. 536-540, Singapore.
Lavender, Kenneth and Nicholson, Scott and Pomerantz, Jeffrey (2005) Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections. Journal of Academic Librarianship.
Rieh, Soo Young (1999) Changing reference service environment: A review of perspectives from managers, librarians, and users. Journal of Academic Librarianship 25(3):pp. 178-186.
Pomerantz, Jeffrey (2006) Collaboration as the Norm in Reference Work. Reference & User Services Quarterly 46(1):pp. 45-55.
Pomerantz, Jeffrey (2006) Collaborative Reference Work in the Blogosphere.
Pomerantz, Jeffrey and Stutzman, Frederic (2006) Collaborative Reference Work in the Blogosphere. Reference Services Review, 34(2), 200-212.
Shachaf, Pnina and Meho, Lokman I. and Hara, Noriko (2007) Cross-cultural Analysis of E-mail Reference. The Journal of Academic Librarianship 33(2):pp. 243-253.
Desai, Christina M. and Graves, Stephanie J. (2007) Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums.
Wan Dollah, Wan A. Kadir (2006) Digital reference services in selected public academic libraries in Malaysia: A case study. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006 (A-LIEP 2006), pages pp. 122-135, Singapore.
Pomerantz, Jeffrey and Nicholson, Scott and Lankes, R. David (2003) Digital Reference Triage: An Investigation Using the
Delphi Method into the Factors Influencing Question Routing and Assignment. Library Quarterly 73(2):pp. 103-120.
Shachaf, Pnina and Oltmann, Shannon M. (2007) E-quality and e-service equality. In Proceedings 40th Hawai'i International Conference on System Sciences (HICSS-40).
Nicholson, Scott (2003) Exploring the Future of Digital Reference through Scenario Planning, in Lankes, R.D. and Nicholson, S. and Goodrum, A., Eds. The Digital Reference Research Agenda, Publications in Librarianship no. 55.
Pomerantz, Jeffrey (2004) Factors Influencing Digital Reference Triage: A Think-Aloud Study. The Library Quarterly 74(3):pp. 235-264.
Iivonen, Mirja and Sonnenwald, Diane H. (1998) From Translation to Navigation of Different Discourses: A Model of Search Term Selection during the Pre-Online Stage of the Search Process. Journal of the American Society for Information Science 49(4):pp. 312-326.
Pomerantz, Jeffrey (2003) Integrating Digital Reference Service into the Digital Library Environment, in Lankes, R. David and Nicholson, Scott and Goodrum, Abby, Eds. The Digital Reference Research Agenda, chapter 2, pages pp. 23-47. Association of College and Research Libraries.
Ling, Zhang and Wang, Cong and McCarthy, Austin (2006) Knowing our users and responding to their needs-The impact of research on services in two university libraries. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006, pages pp. 620-627, Singapore.
Benoist, David (2007) Mettre en place un service collaboratif de référence virtuelle à l'université : le projet du SCD de Paris-Sorbonne (Paris-IV).. enssib thesis, ENSSIB (National School of Library and Information Sciences), France, Ecole nationale supérieure des Sciences de l'information et des bibliothèques (ENSSIB).
Pomerantz, Jeffrey and Luo, Lili (2006) Motivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective. Library & Information Science Research 28(3):pp. 350-373.
Samyuktha, R. (2006) Nutraceuticals gateway: A value-added electronic information service. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006 (A-LIEP 2006), pages pp. 168-171, Singapore.
Pomerantz, Jeffrey and Luo, Lili and McClure, Charles R. (2006) Peer Review of Chat Reference Transcripts: Approaches and Strategies. Library & Information Science Research 28(1):pp. 24-48.
Chen, Hsinchun and Dhar, Vasant (1987) Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions. In Proceedings Conference on Artificial Intelligence, Seattle, WA.
Luyt, Brendan (2001) Regulating readers: the social origins of the readers’ advisor in the United States. Library Quarterly 71(4):pp. 443-466.
Shachaf, Pnina and Oltmann, Shannon M. and Horowitz, Sarah M. (2008) Service Equality in Virtual Reference. Journal of the American Society for Information Science and Technology.
McLean, Michelle A (2007) Serving the sphere: public libraries serving their virtual users.
Taha, Ahmed (2006) Streamline e-information service for virtual users: A quality function deployment (QFD) approach. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006, pages pp. 141-147, Singapore.
Ghosh, Maitrayee and Bhatt, Jay (2006) The challenging and critical role of information professionals in combating AIDS in India. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006 (A-LIEP 2006), pages pp. 517-525, Singapore.
Pomerantz, Jeffrey and Nicholson, Scott and Belanger, Yvonne (2005) The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services. Information Processing & Management.
Robbin, Alice (1977) The pre-acquisition process: A strategy for locating and acquiring machine-readable data. . Drexel Library Quarterly 13(1):pp. 21-42.
Shachaf, Pnina and Snyder, Mary (2007) The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services. The Journal of Academic Librarianship 33(3):pp. 361-367.
Yusoff, Hashimah Mohd. (2006) The use of electronic information resources among the users of Penang Public Library Corporation. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006, pages pp. 486-495, Singapore.
Yusoff, Hashimah Mohd. (2006) The use of electronic information resources among the users of Penang Public Library Corporation. In Khoo, C. and Singh, D. and Chaudhry, A.S., Eds. Proceedings A-LIEP 2006: Asia-Pacific Conference on Library & Information Education & Practice 2006, pages pp. 486-495, Singapore.
Shachaf, Pnina and Horowitz, Sarah M. (2007) Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines.
Shachaf, Pnina (2007) VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS. Bulletin of the American Society for Information Science and Technology 33.
This list was generated on Sun May 11 22:09:15 MST 2008.
