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Exploring the Future of Digital Reference through Scenario Planning

Nicholson, Scott (2003) Exploring the Future of Digital Reference through Scenario Planning, in Lankes, R.D. and Nicholson, S. and Goodrum, A., Eds. The Digital Reference Research Agenda, Publications in Librarianship no. 55.

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Abstract

The scenario planning method is used to explore several possible futures for digital reference services. Using two dimensions – funding sources and automation - four different scenarios are developed. Common needs across all four scenarios drive a discussion of both current and future research needs, and are used to position all components from this digital reference research agenda book in a common context.

EPrint Type:Book Chapter
Keywords:Schwartz’s model Feasibility Librarians
Subjects:Digital Libraries
Reference Services
ID Code:733
Deposited On:14 February 2005
Alternative Locations:http://bibliomining.com/nicholson/refscren.html, http://bibliomining.com/nicholson/nicholsonpdfs/refscen.pdf
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Nicholson, S. & Stanton, J. (in press). Gaining strategic advantage through bibliomining: Data mining for management decisions in corporate, special, digital, and traditional libraries. In Nemati, H. & Barko, C. (Eds.). Organizational data mining: Leveraging enterprise data resources for optimal performance. Hershey, PA: Idea Group Publishing.

NISO. (2003). Networked Reference Services: Standards Committee AZ. Retrieved February 8, 2003 from http://www.niso.org/committees/committee_az.html.

Schwartz, P. (1996). The Art of the Long View - Planning for the Future in an Uncertain World. New York: Doubleday.

Wilkinson, L. (1998). How to build scenarios. Hotwired. Retrieved February 4, 2002 from http://www.wired.com/wired/scenarios/build.html

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