The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
(2007) The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services. The Journal of Academic Librarianship 33(3):pp. 361-367.
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Abstract
While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.
| EPrint Type: | Journal Article (Paginated) |
|---|---|
| Keywords: | diversity, e-reference, virtual reference, user needs |
| Subjects: | Reference Services User Studies |
| ID Code: | 2474 |
| Deposited On: | 19 November 2008 |
| Eprint Statistics: | View statistics for this eprint |
| Tell A Colleague: | Tell a colleague about it. |
Available Versions of this Item
- The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services (deposited 17 December 2007)
- The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services (deposited 19 November 2008) [Currently Displayed]
