Cross-cultural Analysis of E-mail Reference

Shachaf, Pnina and Meho, Lokman I. and Hara, Noriko (2007) Cross-cultural Analysis of E-mail Reference. The Journal of Academic Librarianship 33(2):pp. 243-253.

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Abstract

Studies that examined virtual reference and its potential for collaboration have by and large represented experiences in western English-speaking countries. This article reports the results of a three-nation (Israel, Japan, and Lebanon) comparative analysis to bridge this research gap. Similarities and differences between these countries highlight elements that international collaborative initiatives should consider when implementing global virtual reference services.

EPrint Type:	Journal Article (Paginated)
Keywords:	e-mail reference, virtual reference, e-reference, Israel, Japan, Lebanon
Subjects:	Reference Services
ID Code:	2120
Deposited On:	14 December 2007
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