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Integrating Digital Reference Service into the Digital Library Environment

Pomerantz, Jeffrey (2003) Integrating Digital Reference Service into the Digital Library Environment, in Lankes, R. David and Nicholson, Scott and Goodrum, Abby, Eds. The Digital Reference Research Agenda, chapter 2, pages pp. 23-47. Association of College and Research Libraries.

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Abstract

The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library’s collection. These two issues are explored.

EPrint Type:Book Chapter
Keywords:digital reference, digital libraries, previously-answered questions, service, integration
Subjects:Reference Services
Digital Libraries
ID Code:1882
Deposited On:24 May 2007
Alternative Locations:http://www.ils.unc.edu/~jpom/pubs/Dig_Ref_in_DLs.pdf
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