Changing reference service environment: A review of perspectives from managers, librarians, and users

Rieh, Soo Young (1999) Changing reference service environment: A review of perspectives from managers, librarians, and users. Journal of Academic Librarianship 25(3):pp. 178-186.

Abstract

This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users’ information-search processes and librarians’ intervention in reference service are integrated.